Help

Welcome to our help centre! You should find answers to all the most common questions, and we are here to help with any other queries you may have!

General

Help choosing
your product

  • What's the best ride-on for a 1 year old

    The Scuttlebug or Scramblebug are great for a 1 year old

  • What ride-on is suitable for a 2 year old?

    All of our ride ons are geat for a 2 year old.  The Scootiebug will last longer though as they are suitable from 2-5 years.

Help with your order

  • When will I receive my order?

    We provide a  next working day delivery and also our choose your day service to UK mainland addresses*  , for orders placed before 1pm. Next working day is defined as Monday to Friday excluding Public Holidays and goods can arrive anytime from 8am to 6pm.  Our carriers achieve well over 98% next day deliveries on time but occasionally they will not due to circumstances beyond our control. We request your understanding in this respect. 

    Orders placed after 1pm on a Friday will be processed the following Monday for delivery on Tuesday.

    *some uk mainland postcodes excluded
  • Can I buy from a retailer?

    Yes please see our list of authorised stockists.  We would advise to contact them first to check that the item you want is in stock before visiting. 

  • If I am ordering as a present, is it possible for the order to be sent to an address other than the billing address?

    Of Course! At checkout it will ask you initially for your delivery address,  when you get through to the payment stage of checkoit it will ask if yu billing is the same as delivery,   please ensure you change your billing to the correct address or your order will not process.

  • Can I request to return a product online?

    If you would like to return all or part of your order, please use the help with my order form or call 01525 722723.  To view our returns policy, please click here.

Help with my Bug

  • Why do the handlebars on my Scramblebug not click securely into place?

    It can take a bit more pressure to click the handlebars into place than some people expect. The best way is to line the handlebars up into the correct position and give each one a sharp slap on the top. This should lock the push-pins down into the socket. Please be careful not to injure yourself when doing this.

  • How do I unfold the handles on my Scootiebug?

    The handles can be stiff the first couple of times and it helps for someone to hold the base while the catch is slid up and the handlebars unfolded.